Shipments to Italy, San Marino and the Vatican City are made by courier chosen by Asseltaboutique.com and are always free.
The shipments to countries outside the EU are made by courier chosen by ASSELTABOUTIQUE.COM and are always free for purchases over € 200.00; while for purchases of less than € 200.00, the shipping costs will be € 20.00.
Shipments in non-EU countries are made by courier chosen by ASSELTABOUTIQUE.COM and are always free for purchases over € 1.000.00; while for purchases of less than € 1.000.00, the shipping costs will be € 40.00.
As required by the rules of the trade, all shipments are accompanied by ASSELTABOUTIQUE.COM official invoice stating the value of the individual items in Euro. For items in the balance invoice shows the discounted amounts.
Orders are shipped from ASSELTABOUTIQUE.COM, Barletta, from Monday to Friday with hours 9:00 to 17:30. Orders placed during the weekend will be processed on next Monday morning, except for the periods of intensive sales, for example. balances, the Christmas period, where the same could also start on Tuesday morning.
We would like to remind our customers that the new ASSELTABOUTIQUE.COM ask your bank to contact the bank for the customer to get approval for the payment, so that we can then proceed with the shipment. Such verification may cause some delay in shipping your first order.
Orders for items already available are shipped on the first working day following that on which the order was placed, subject to confirmation of the availability of merchandise and verification banking for our new customers. The credit card will be charged on the day of shipment. During the sales or promotions shipments may take longer. In all cases ASSELTABOUTIQUE.COM reserves the right to delay dispatch if events with force majeure.
Our customers can reserve items, whose arrival or sale are planned for the months ahead. Orders for items in Pre-Orders are shipped as soon as your bank details have been verified and the items are available. The payment is made on the day of 'receipt of the pre-order, although the shipment takes place later in the season. In the event that the order of an item in the Pre-order later proves not evadibile, the amount paid will be credited back to the Customer in the same form in which it was the payment of the same.
Customers can receive information on the status of your order by sending an email to info@asseltaboutique.com. In the email you must indicate the name and surname in which you placed the order and the order number. In addition, in order to follow the pack, immediately after the shipment, you will receive an email with the jack number to check on the website of the shipper. Upon arrival of the goods, customers are asked to inspect the package carefully before affixing a signature proof of delivery of the shipment. If for any reason, the packaging is tampered with or if the tape is not intact, customers are asked to sign the receipt, subject, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the service number of the courier and contact us at info @ ASSELTABOUTIQUE.COM asseltaboutique.com. If for any reason the shipment can not be successfully delivered to the address provided by the customer in the commercial contract, the package is likely to be returned to the sender at the expense of the Customer. These amounts will be deducted from any refund due to the Customer by ASSELTABOUTIQUE.COM.
Shipments destined outside the European Union are subject to import taxes based on the internal rules of each state for the return of the goods to the sender. The payment of these fees is necessary to dispense with the order from the customs charges and are the sole responsibility of the customer. These amounts will be deducted from any refund due to the Customer by ASSELTABOUTIQUE.COM.
In case of non-delivery of the shipment, the next day the courier automatically sends to the sender - ASSELTABOUTIQUE.COM - Dossier opening practice Holding Amount, which reports the reason for the delivery failure and requesting instructions for the release. ASSELTABOUTIQUE.COM reserves the right to require the return of goods after 3 working days, in the absence of provisions to the end customer. It 'a maximum period of 15 days of storage at the nearest branch of the courier, the storage costs are charged to the customer.
It will also be possible to withdraw the products purchased online directly from the boutique of reference, "Asselta Man" or "Anna Asselta", no later than 10 days from the date of purchase. We remind customers that use this service you will be able to try the products purchased online, within the Boutique and change them with other products. In addition, the recalled products can be replaced within 10 working days from the date of withdrawal itself, through the normal procedure of Reso, referred to in point "right of return and refund."